IT Support Engineer

Mars Solutions Group • Madison, WI

40d • Remote

About The Position

MARS Solutions Group is looking for a IT Support Engineer. Our client is looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability

Note: Candidates MUST be a CURRENT WI resident. NO RELOCATION IS ALLOWED. This position can work remote (within the state of WI) or in the office and may be asked to travel to the various DA offices to install equipment/ networking hardware as needed. Client will reimburse for travel expenses.

Requirements

• Experience in a customer-facing, multi-tier, technology support role (5-7 years)
• Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications. (5-7 years)
• Experience providing diagnosis, problem resolution, and support for enterprise applications and systems. (5-7 years)
• Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers. (5-7 years)
• At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role.
• Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications.
• Experience resolving tickets on first call and when required, following established escalation practices.
• Experience with remote support technology tools (screen sharing, voice, chat, etc.)
• Experience providing diagnosis, problem resolution, and support for enterprise applications and systems.
• Experience establishing and building support workflows and diagrams based on team and customer requirements.
• Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers.
• Experience supporting computers, printers, networks, servers, and equipment in security compliant data centers and offices.
• Experience with security frameworks and their application to networked environments.
• Experience developing and maintaining a service calendar.
• Experience in non-prime shift, on-call technical support as needed.
• Strong interpersonal skills and the ability to work with limited supervision in professional office settings as well as virtually on a team.
• The ability to meet and maintain the State of Wisconsin's fleet car rental requirements.
• Strong written and oral communication skills.
• Ability to lift 50lbs

Nice To Haves

• Experience working on project-based teams that follow Agile methodologies.
• Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications.
• Experience working on project-based teams that follow Agile methodologies.
• Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications.
• Experience in project management and its associated practices.
• Experience with inventory management and planning cycles.
• Experience with vendor management with ordering and warranty support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees