IT Support Engineer

TEKsystems • Andover, MA

1d • $30 - $40 • Onsite

About The Position

We are supporting a global biotech organization specializing in live organ donor transport, and we are looking to fill two openings on the IT Support team. The team provides mission‑critical support across a mixed Mac/Windows environment with a strong focus on customer-facing, white‑glove service.

Requirements

• 3+ years Helpdesk/Desktop Support experience ( Engineers 3+ years minimum)
• Prior team lead experience (scheduling, mentoring, escalation management) – Lead role only
• Advanced technical skillset, including:
• PowerShell scripting (running/pushing scripts, updates, automations)
• Active Directory (creating groups, assigning apps, access control)
• O365 administration
• OKTA, JAMF, MDM
• Apple Business Manager, Intune, Azure
• Microsoft Entra ID (IAM)
• Strong macOS & Windows troubleshooting experience
• Excellent customer service/white‑glove support skills
• Bachelor’s degree required
• ServiceNow or other ITSM platform experience
• Experience with AWS or equivalent cloud platforms

Responsibilities

• Provide onsite end‑user support for both Mac and Windows systems
• Respond to support calls, emails, walk‑ups, and escalations
• Perform software & hardware break/fix
• Build and deploy new images
• Manage incidents and ticket updates/closures
• Support IMAC (Install, Move, Add, Change) activities
• Troubleshoot configuration issues, OS issues, software, drivers, and add‑ins
• Complete general onsite IT technical tasks as needed

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level