IT Support Engineer

Blink Health•St. Louis, MO

About The Position

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! You are a IT Support Engineer. who has demonstrated success in addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve systems issues, document processes and procedures, and serve end-users with a positive customer experience. You have at least two to five years of relevant work experience and hold an undergraduate degree in Computer Engineering or Computer Science (or have equivalent work experience). Work as part of the Corporate IT team, you will be supporting the company's end-users and operations groups within Blink Health.

Requirements

1-3 years experience delivering end-user support services.
Extensive knowledge of MacOS, Google Suite, Windows AD is a plus!
Experience managing desktops, laptops, and networks within an enterprise environment.
Experience supporting a large user community of mobile users. Advanced technical skills with mobile phones, wireless Internet connectivity VPNs, and Apple products is desirable.
Candidates must be professional, service-oriented, articulate with an exceptional customer-oriented experience.
Experience setting up and managing video conferences for high-level executives such as Zoom.
Previous experience with MDM clients for mobile device configuration.
Experience with Asset tracking and proper project flows to ensure all technology equipment is tracked properly.
Documenting repeatable processes internally to assist other Service Desk members, and or contribute to our Self Service portal.
Must work well within a team.

Responsibilities

Support of all remote access technology which includes laptop computers (Windows and Mac), cable modems/fiber drops (network), 2FA, wireless access points, software installations, license deployments, and more.
Has worked with ticketing systems, preferably JIRA.
Provide exceptional end-user support for our Mac OS and Windows (60/40 split) environment
Support wireless devices such as iPhone, iPads, Joan devices,
Previous experience with conferencing equipment such as Polycom phones, Zoom rooms, conference phones required.
Experience with Windows server 2016/2019 (AD, DHCP, DNS) required.
Experience with networking is a major plus.
Experience with SaaS applications (AWS, Azure and O365) a plus
Perform moves, adds, and changes for desktop hardware and equipment.
Track requests to completion with JIRA: capture user requests, resolve issues, verify user satisfaction within predefined SLA's.
Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
Liaise with other technology groups to cross train in functions including Systems and Infrastructure Engineering, Information Security, Engineering/Software Development, and many other departments.