IT Support Engineer

Kings River Packing, LP

3h•$25 - $30•Onsite

About The Position

As an IT Support Engineer at Kings River Packing, LP, you will play a key role in ensuring the smooth operation of our technology systems by providing essential technical support to end-users. Your expertise will be vital in resolving hardware and software issues, maintaining system security, and delivering exceptional customer service. You will collaborate with team members to address technical challenges and contribute to a productive work environment through effective communication and problem-solving skills.

Requirements

Associate or bachelor’s degree in computer science, information technology, or a related field
1-3 years’ experience in a technical support or desktop support role
Practical experience with troubleshooting and supporting Windows and macOS operating systems
Knowledge of remote desktop tools and VPNs, and IT security best practices
Strong problem-solving skills, communication, and customer service skills
Ability to work independently and collaboratively
Alignment with the company’s mission and core values
Prolong sitting throughout the workday with daily interaction with staff
Ability to sit, stand and walk for extended periods and occasionally lift up to 25 pounds

Responsibilities

Technical Expertise: Leveraging your proficiency in Windows and macOS operating systems to troubleshoot and resolve hardware and software issues. You will also apply your understanding of basic networking concepts to address connectivity problems
Problem-Solving: Utilizing strong analytical skills to diagnose issues and implement effective solutions efficiently. Your ability to troubleshoot and address technical challenges will be crucial in maintaining smooth operations
Customer Service: Communicating clearly and effectively with end-users, handling stressful situations with patience, and documenting issues and resolutions accurately to ensure a high level of customer satisfaction
Technical Support Tools: Using remote desktop tools and ticketing systems to manage support requests and provide timely assistance
Security Awareness: Applying basic cybersecurity practices to safeguard against malware and ensure safe browsing
Installation and Maintenance: Installing and configuring operating systems, software applications, and peripherals, while performing updates and basic repairs to keep systems secure and functional
Team Collaboration: Working effectively within a team, utilizing collaboration tools such as Microsoft Teams, and supporting colleagues as needed to achieve collective goals