IT Support Engineer II

Bluevine - US•Salt Lake City, UT

9h•Hybrid

About The Position

We’re looking for an experienced IT Support Engineer to join our growing team and work alongside a global group of skilled professionals who are passionate about technology and driven by fresh ideas and innovative solutions. In this role, you’ll be the go-to IT partner for Bluevine employees—diagnosing hardware and software issues, resolving technical problems, and ensuring a smooth user experience. You will play a key role in maintaining strong relationships with internal stakeholders while contributing to major IT projects that enhance our infrastructure and support broader business initiatives. The ideal candidate has deep expertise in business IT systems, sharp problem-solving skills, and the ability to manage multiple priorities with clarity and calm. You’ll thrive here if you’re service-oriented, proactive, and eager to make a lasting impact through both hands-on support and strategic contributions.

Requirements

2+ years of experience providing hands-on IT support in a fast-paced environment
Proficiency with both Mac and Windows systems (e.g., OS troubleshooting, updates, encryption, crash logs)
Experience supporting video conferencing and phone systems (e.g., Zoom, Google Meet, Dialpad)
Friendly, flexible, and service-oriented—you’ll be the face of IT in the Salt Lake City office
Strong organizational skills and the ability to manage multiple priorities
Ability to explain technical concepts in a clear, inclusive, and approachable manner to a diverse audience
Experience using Jira Service Management or similar ticketing systems

Nice To Haves

Experience with device management tools like JAMF and Intune
Experience with corporate networking tools such as Meraki
Experience supporting distributed or remote teams
Experience working in startup environments

Responsibilities

Provide in-person and remote IT support to employees, ensuring their tech needs are addressed efficiently and effectively
Manage and maintain all IT infrastructure in our Salt Lake City office
Lead onboarding sessions for new hires, ensuring smooth tech setup and access
Partner with our security team to maintain a safe and secure environment for our end users and customers
Troubleshoot hardware/software issues, process helpdesk tickets, and fulfill requests for accessories and equipment
Take ownership of internal IT projects that improve systems, tools, or processes
Serve as a primary contact for key applications and tools used across the company
Deliver training sessions to help employees adopt new tools and technology

Benefits

Excellent health coverage and life insurance benefits
401K with an immediate 3% company match
PTO, Company Holidays, and Flexible Holidays
Company-sponsored Mental Health Benefits, including 1:1 therapy
Over $1,000 each year to spend on your personal wellness
Monthly WFH stipends totaling over $1,000 annually
Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
Access to financial coaches and education sessions
Weekly catered lunches and fully stocked kitchen pantries
Community-based volunteering opportunities