IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon • Florence, NJ

1d

About The Position

As an IT Support Engineer I, you will use your knowledge and specialized skills
to implement technical solutions and provide high quality support for computer
hardware, operating systems, or enterprise application software across sites in
a defined geographical area. You are able to determine when it is appropriate to
deviate from a standard practice to accomplish the desired result. You can
troubleshoot and solve straightforward problems that do not have defined SOPs.

Requirements

• High school or equivalent diploma
• 2+ years of professional or military experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• Bachelor's degree, or experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
• Possess and maintain a current, valid Driver License

Nice To Haves

• Bachelor's degree in IT, computer science or equivalent
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience communicating technical concepts and processes using clear, simple language and visuals
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience in data center design, construction, operations, or facility maintenance
• Experience with written and verbal communication and presentation
• Experience working independently with minimal supervision, or 2+ years of Amazon experience

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Benefits

• Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
• Casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED