IT Support Engineer - End User Support

Element Materials Technology • Enfield, CT

4d • Onsite

About The Position

Element has an opportunity for a Level 2 IT Support Technician to become part of our growing Americas IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business. We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work. This role is located in our Enfield, CT lab.

Requirements

• Computer related Degree, Microsoft Certification or equivalent work experience
• Significant server / desktop support experience
• Excellent customer service skills and ability to work on own initiative
• Understands the importance of documentation and on time delivery
• Sound backup and system security practices
• Experience leading rollouts, migrations and system upgrades
• Very teamwork oriented
• US citizenship is required for working in and around ITAR controlled areas and data
• Experience within the following is required:
• Windows Server 2012 and 2016, including DNS, DHCP & WINS
• Microsoft Active Directory
• Microsoft Windows 11, 10, 7 and XP
• MS Teams, Ring Central
• Microsoft Office 365 Migrations and Administration (Teams, OneDrive, SharePoint)
• Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint)

Nice To Haves

• VMware
• Service Now (SNOW)
• Supporting and configuring mobile devices (Apple, Android and PDA)
• Cloud based technologies (Azure / AWS)
• Mimecast
• Dynamics CRM
• LIMS Experience

Responsibilities

• 2nd line IT support – Windows OS, Microsoft Office, Teams, Ring Central. DCRMAdministration of Microsoft AD, ADAXES
• Mobile Phone configuration and support using MDM (Intune)
• Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow
• General PC / Server administration and maintenance including fault diagnostics and performance improvements
• New implementations, migrations, and upgrades
• Reliable transportation for local support of 6 locations within a 70-mile radius
• National Travel required up to approximately 10-15%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees