IT Support Coordinator

OSL Retail Services Inc • Cherry Hill Mall, NJ

1d • Onsite

About The Position

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.
The Opportunity:
We are seeking an IT Support Coordinator. The IT Support Coordinator serves as the central point of coordination for day-to-day IT support operations, ensuring a smooth and efficient experience for both field and in-office teams. This role combines hands-on Tier 1 technical support with administrative coordination, asset management, and process tracking.
The IT Support Coordinator plays a key role in onboarding and offboarding employees, managing IT equipment logistics, maintaining accurate records, and ensuring IT requests are triaged, tracked, and resolved in a timely manner. Success in this role requires strong organizational skills, clear communication, and the ability to manage multiple priorities in a fast-paced environment.
Location: Cherry Hill Township, New Jersey, USA.

Requirements

• Excellent verbal and written communication skills
• Strong troubleshooting and problem-solving abilities
• High attention to detail with strong organizational and time management skills
• Ability to multitask and perform effectively in a fast-paced environment
• Strong interpersonal skills with a customer service mindset

Nice To Haves

• Experience in customer service or help desk roles considered an asset
• Familiarity with tools and platforms such as: Microsoft Intune, Microsoft 365, Entra ID

Responsibilities

• Act as first point of contact for IT related issues and requests via ticketing system and phone
• Provide Tier 1 technical support, including troubleshooting:
• Wi-Fi and connectivity issues
• Printer and peripheral problems
• User access and permission validation
• Triage, prioritize, and coordinate incoming support requests to ensure timely resolution
• Escalate complex or unresolved issues to Tier 2 and Tier 3 support teams as required
• Maintain accurate and detailed ticket documentation, including issue descriptions, actions taken, and resolutions
• Coordinate IT onboarding and offboarding activities for employees
• Process user access requests for new hires, role changes, and departures
• Ensure timely provisioning and deprovisioning of system access
• Maintain and update offboarding trackers to ensure accuracy and compliance
• Share regular offboarding and access-related reports with relevant stakeholders
• Coordinate the preparation, packaging, and shipment of IT equipment to new hires
• Track, maintain, and reconcile IT hardware inventory
• Record completed tasks and update asset and tracking systems accurately
• Support audits and inventory reviews by ensuring data accuracy and completeness
• Manage multiple tickets and coordination tasks simultaneously, particularly during peak periods
• Maintain clear documentation, job aids, and process notes to support consistent service delivery
• Identify recurring issues and opportunities to improve service desk workflows and efficiency
• Support reporting and administrative tasks related to IT operations as needed

Benefits

• Competitive base salary +bonus
• Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge.
• Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care.
• Retirement support: Company-sponsored 401K plan to help build your financial future.
• Top-tier tools: Best-in-class systems and equipment so you can do your best work.
• Career growth: Ongoing training, development, and programs to help you advance.
• Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
• Invested in you: Structured employee development programs designed to help you thrive.
• Culture & Connection: Stay engaged with regular company-wide town halls, team-building events, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed