IT Support Coord II

The US Oncology Network • Blacksburg, VA

5h

About The Position

SCOPE : Assists in computer systems operations including troubleshooting, maintenance, hardware ordering and shipping and hardware/software installation. Assists in network and end user support by answering calls, documenting incidents and requests for service, setting up user accounts, and assisting users with answering questions. Serves as a central contact for vendors. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

• Associates Degree in Information Technology, related field, or equivalent work experience required.
• Prior computer networking experience preferred.
• A+ certification and MCP in Microsoft Office preferred but not required.

Responsibilities

• Assists in answering calls from end users, support companies and vendors.
• Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
• Troubleshoots basic end user questions and problems. Provides basic user support as needed.
• Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of server and network problems.
• Sets up and deletes user ID's and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and e-mail systems.
• Assists Business Office in running reports and updating fee schedules and insurance profiles.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree