IT Support Call Answering Agent

Edge Communications • Plano, TX

3d • Onsite

About The Position

Serve as the initial point of contact in the Support Center for customers requiring technical assistance.

Requirements

• Strong customer service skills, including clear written and verbal communication and the ability to build effective working relationships.
• Ability and willingness to provide prompt, courteous, and thorough responses to users’ questions or issues.
• Ability to quickly become familiar with customer IT systems requiring support.
• Flexibility to work holidays, extended hours on a case-by-case basis, and other shifts as required.
• Ability to accommodate occasional shift changes based on coverage requirements and special events.

Responsibilities

• Efficiently respond to a high volume of phone and email support requests in a timely manner.
• Create accurate trouble tickets in the support system and route issues to the appropriate support resources.
• Provide limited technical troubleshooting when applicable.
• Identify priority issues that require escalation.
• Participate in ongoing Edge-provided skills and technical training to enhance capabilities and future opportunities.

Benefits

• As a full-time employee, you’ll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, 401(k)-retirement plan, paid time off (PTO), short-term/long-term disability, life insurance, and opportunities for professional growth. We’re committed to fostering a collaborative and supportive work environment where you’re encouraged to contribute and grow with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed