IT Support Associate

Towson University • Lexington, MA

6d

About The Position

Provides technical support (hardware and software) to the university for all Dining Services point of sale equipment (Infor) and assorted peripherals. Issues may be reported via the Zoho Help Desk system, emails, and/or phone calls and are acted upon and resolved accordingly.
Diagnosis hardware and networking issues, and replaces equipment around campus (dining halls, retail locations, concession stands) as needed.
Provides hardware support for Grubhub's mobile food ordering system, as well as Starship's autonomous delivery food robots. Support for Dining Services may be required at events where Onecard is accepted for dining purchases.
Acts as a liaison between Auxiliary Services and OTS.

Requirements

• High School Diploma or GED and two years experience with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming.
• Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
• Thorough knowledge of point of sale registers, tablets, workstations, laptops, printers, computer peripherals, and specific software used within Auxiliary Services.
• Ability to analyze and solve problems that arise daily.
• Ability to make decisions that better the university.
• Ability to communicate effectively both orally and in writing with all types of users; to work effectively with clients and other IT professionals; to provide guidance and instruction to users.

Responsibilities

• Provides technical support (hardware and software) to the university for all Dining Services point of sale equipment (Infor) and assorted peripherals.
• Diagnosis hardware and networking issues, and replaces equipment around campus (dining halls, retail locations, concession stands) as needed.
• Provides hardware support for Grubhub's mobile food ordering system, as well as Starship's autonomous delivery food robots.
• Acts as a liaison between Auxiliary Services and OTS.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees