IT Support Associate - Level III

Cummins • Rocky Mount, NC

1d

About The Position

We are looking for a talented IT Support Associate - Level III to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Rocky Mount, NC . In this role, you will make an impact in the following ways: Ensure System Reliability – By providing operational support and monitoring IT resources, you’ll maintain high availability and accuracy for end users, minimizing downtime and disruptions. Drive Efficiency – Your ability to troubleshoot and resolve hardware/software issues quickly will streamline workflows and reduce delays across the organization. Empower Others Through Coaching – By mentoring and training less experienced IT Support Associates, you’ll build team capability and foster a culture of continuous learning. Enhance Collaboration – Working closely with peers and other departments ensures smooth communication and alignment on IT priorities, improving overall service delivery. Improve Processes – Creating and maintaining clear documentation and standards will help establish consistency, reduce errors, and support scalability for future growth. Strengthen Problem-Solving Culture – Encouraging root cause analysis for recurring issues will lead to long-term solutions, reducing repetitive incidents and improving system stability. Deliver Exceptional End-User Support – Using the Incident Management system effectively ensures timely resolution of requests and transparent tracking of actions, boosting user satisfaction. Adapt and Contribute Beyond Core Duties – Assisting with additional IT responsibilities demonstrates flexibility and commitment, making you a trusted resource for critical initiatives.

Requirements

• Action-Oriented Mindset Approach new challenges and urgent issues with energy and enthusiasm. Be proactive in identifying opportunities to improve IT support processes.
• Stakeholder Balance Understand and anticipate the needs of end users, IT leadership, and cross-functional teams. Prioritize tasks effectively when multiple stakeholders have competing demands.
• Strong Collaboration Build partnerships with peers and other departments to resolve issues quickly. Share knowledge openly and support team goals.
• Effective Communication Tailor your communication style for different audiences (technical vs. non-technical). Use clear, concise updates in Incident Management logs and when training associates.
• Decision Quality Make timely, well-informed decisions to keep systems operational. Use data and documented processes to guide troubleshooting and problem resolution.
• Accountability Own your commitments and follow through on assigned incidents and projects. Hold others accountable when coaching or mentoring less experienced associates.
• Complexity Management Analyze large amounts of information to diagnose issues accurately. Apply structured problem-solving techniques to identify root causes and prevent recurrence.
• Process Optimization Continuously improve IT support workflows and documentation. Leverage Incident Management data to identify trends and optimize resolution times.
• Situational Adaptability Adjust your approach based on urgency, stakeholder needs, and evolving priorities. Stay calm and flexible during high-pressure incidents.
• Technical & Analytical Skills Master Incident Management tools for logging, tracking, and reporting. Apply systematic troubleshooting and root cause analysis using industry-standard methodologies.
• Inclusion & Diversity Awareness Value different perspectives when collaborating and problem-solving. Foster an environment where all team members feel respected and heard.
• High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required.
• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Nice To Haves

• Associate Degree, relevant industry training, certification or equivalent experience preferred.
• Helps maintain and support the Manufacturing Execution Systems (MES) throughout the plant
• Works with cross-functional groups to triage issues and drive resolutions
• Demonstrates sound knowledge of commonly used systems and devices in the manufacturing process
• Demonstrates proficiency with Java, Python, Ignition, UI development & other common languages best practices
• Able to properly document solutions in functional and management summary styles
• Able to design & develop custom software solutions with minimal supervision to meet established deadlines & goals

Responsibilities

• Ensure System Reliability – By providing operational support and monitoring IT resources, you’ll maintain high availability and accuracy for end users, minimizing downtime and disruptions.
• Drive Efficiency – Your ability to troubleshoot and resolve hardware/software issues quickly will streamline workflows and reduce delays across the organization.
• Empower Others Through Coaching – By mentoring and training less experienced IT Support Associates, you’ll build team capability and foster a culture of continuous learning.
• Enhance Collaboration – Working closely with peers and other departments ensures smooth communication and alignment on IT priorities, improving overall service delivery.
• Improve Processes – Creating and maintaining clear documentation and standards will help establish consistency, reduce errors, and support scalability for future growth.
• Strengthen Problem-Solving Culture – Encouraging root cause analysis for recurring issues will lead to long-term solutions, reducing repetitive incidents and improving system stability.
• Deliver Exceptional End-User Support – Using the Incident Management system effectively ensures timely resolution of requests and transparent tracking of actions, boosting user satisfaction.
• Adapt and Contribute Beyond Core Duties – Assisting with additional IT responsibilities demonstrates flexibility and commitment, making you a trusted resource for critical initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees