IT Support Associate - Level III

Cummins Talent Acquisition•Rocky Mount, NC

45d

About The Position

We are looking for a talented IT Support Associate - Level III to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Rocky Mount, NC. In this role, you will make an impact in the following ways: Ensure System Reliability – By providing operational support and monitoring IT resources, you’ll maintain high availability and accuracy for end users, minimizing downtime and disruptions. Drive Efficiency – Your ability to troubleshoot and resolve hardware/software issues quickly will streamline workflows and reduce delays across the organization. Empower Others Through Coaching – By mentoring and training less experienced IT Support Associates, you’ll build team capability and foster a culture of continuous learning. Enhance Collaboration – Working closely with peers and other departments ensures smooth communication and alignment on IT priorities, improving overall service delivery. Improve Processes – Creating and maintaining clear documentation and standards will help establish consistency, reduce errors, and support scalability for future growth. Strengthen Problem-Solving Culture – Encouraging root cause analysis for recurring issues will lead to long-term solutions, reducing repetitive incidents and improving system stability. Deliver Exceptional End-User Support – Using the Incident Management system effectively ensures timely resolution of requests and transparent tracking of actions, boosting user satisfaction. Adapt and Contribute Beyond Core Duties – Assisting with additional IT responsibilities demonstrates flexibility and commitment, making you a trusted resource for critical initiatives.