IT Support Associate II, Ops Tech Solutions (OTS)

Amazon•Tulsa, OK

17h

About The Position

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Requirements

High school or equivalent
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems

Nice To Haves

CompTIA A+
CompTIA Network+
Cisco/CCNA
Linux (Redhat)
Microsoft hardware (installation)
AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service

Responsibilities

Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
Handles support requests and procedures across the network
Assist in training new hires
Continuous learning of new technologies
Ability to support customers from multiple buildings in the area, as well as remote customers
Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation

Benefits

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.

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