IT Support Associate II, Ops Tech Solutions (OTS)
About The Position
IT Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Requirements
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- High school or equivalent
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience in a dynamic environment with a high degree of customer service
Nice To Haves
- CompTIA A+
- CompTIA Network+
- Cisco/CCNA
- Linux (Redhat)
- Microsoft hardware (installation)
- AWS, or other industry relevant certifications
Responsibilities
- Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
- Handles support requests and procedures across the network
- Assist in training new hires
- Continuous learning of new technologies
- Ability to support customers from multiple buildings in the area, as well as remote customers
Benefits
- Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
