IT Support Associate II, OTS, Ops Tech Solutions (OTS)

Amazon•Oak Creek, WI

11d•$44,000 - $91,800

About The Position

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Requirements

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
High school or equivalent

Nice To Haves

CompTIA A+
CompTIA Network+
Cisco/CCNA
Linux (Redhat)
Microsoft hardware (installation)
AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service

Responsibilities

Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
Handling support requests and procedures across the network.
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area, as well as remote customers.
Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
Traveling within your local or regional area to support our customers.

Benefits

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

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