IT Support Associate II, Workplace and Back Office Technology Support

Amazon • Austin, TX

9d • $23 - $37

About The Position

Are you ready to dive into the heart of supporting World Wide Grocery technology
and play a crucial role in keeping systems, wide array applications, and
infrastructure running smoothly? We're seeking a talented and versatile Support
Associate to join our dynamic and fast moving team to support the infrastructure
for World Wide Grocery and corporate Whole Foods team members.

This role will engage in systems analysis, installation, and customization
across multiple platforms (Windows/Mac). Become our go-to expert for hardware,
software, and infrastructure troubleshooting. You will provide top-notch
technical support to Whole Foods and Amazon team members and solve issues that
keep the front lines of the grocery business functioning at a high level.

If you're passionate about technology, thrive in a fast-paced environment, and
are ready to make a significant impact, this role is for you! Join us in shaping
the future of our organization's technological landscape.

A day in the life of an IT Support Associate II is spent supporting internal
team members for Whole Foods and Amazon via phone calls, tickets, in person, and
chat support. We solve technical issues within the infrastructure, hardware, and
software for both frontline and corporate workers across a wide array of the
business.

We are a small team of about 28 support associates and engineers who support
Whole Foods corporate team members along with Whole Foods and Fresh team
members. We support all back office hardware, applications, and infrastructure
to include Windows and Mac computers, phones, over 400 applications, back office
infrastructure, and printers in store locations and corporate office just to
name a few. We are a highly collaborative team that works closely together to
solve problems for thousands of team members

Requirements

• Experience in a dynamic environment with a high degree of customer service
• Experience troubleshooting integrated and interdependent computer systems
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Nice To Haves

• CompTIA A+
• CompTIA Network+
• Cisco/CCNA
• Linux (Redhat)
• Microsoft hardware (installation)
• AWS
• or other industry relevant certifications

Responsibilities

• Address daily incident tickets and system compliance requirements
• Partner with business partners and stakeholders to address escalations.
• Monitor and optimize system performance in standalone and multi-tiered environments
• Implement and maintain system security protocols through vulnerability management
• Provide training to junior team members .

Benefits

• Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
• Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed