IT Support Assistant (Provisional) - Department of Information Technology
About The Position
Reporting to the Manager of Technology Helpdesk, in addition to the general duties listed above, the incumbent will have to perform ( or be responsible for ) the following specific duties: + The delivery, setup and configuration of desktop computers and laptops. + Replacement and/or upgrading hardware components in desktop computers and laptops. + The delivery setup, and configuration of print devices. + Configuration and troubleshooting mobile devices. + Installation, configuration, updating, and troubleshooting software on desktop computers and laptops. + Maintaining Windows and Mac operating systems.
Requirements
- High School Diploma, G.E.D., or equivalent
- Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
- Demonstrated English Language proficiency
- A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
Responsibilities
- The delivery, setup and configuration of desktop computers and laptops.
- Replacement and/or upgrading hardware components in desktop computers and laptops.
- The delivery setup, and configuration of print devices.
- Configuration and troubleshooting mobile devices.
- Installation, configuration, updating, and troubleshooting software on desktop computers and laptops.
- Maintaining Windows and Mac operating systems.
Benefits
- CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification.
- Employees are also offered pension and Tax-Deferred Savings Plans.
- Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits.
- Health benefits are also extended to retirees who meet the eligibility criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
