Precoa-posted about 2 months ago
Full-time • Mid Level
Portland, OR
251-500 employees

You’re a problem solver who loves creating order from complexity — and helping people along the way. As Precoa’s IT Operations & Support Manager, you’ll lead a talented team of support technicians while building the future of how IT serves our growing company. You’ll design efficient service desk systems, champion best practices, and deliver technology experiences that empower every Precoa employee to do their best work. This is a hands-on leadership role with real impact. If you thrive on improving systems, mentoring others, and making things run smoother, this is your moment to make a lasting mark. You’ll shape scalable processes, strengthen communication across departments, and help launch new tools — including support for our cutting-edge Sales Studio platform.

  • Lead and mentor: Guide a team of IT support technicians to deliver fast, reliable, and friendly service across the organization.
  • Build and improve: Design scalable service desk processes and implement ITIL-based best practices to streamline support. You’ll build a modern support framework that scales with Precoa’s growth and advances our mission of meaningful connection.
  • Collaborate cross-functionally: Partner with leaders across IT, business operations, and product teams to strengthen communication and problem-solving.
  • Drive innovation: Enhance our Jira Service Management environment, build knowledge base tools, and introduce automation that makes life easier for end users.
  • 4+ years of IT support experience, including 2+ years managing or leading a technical support team
  • A strong background with service desk platforms (Jira Service Management, ServiceNow, or similar)
  • Familiarity with ITIL or other IT service management frameworks (certification a plus!)
  • Exceptional communication and leadership skills — you’re assertive, clear, and empathetic
  • A knack for solving problems creatively and helping people thrive through technology
  • Competitive exempt salary based on experience
  • 18 days PTO and 10 paid holidays annually
  • Minimum 6-weeks parental leave
  • Health, Dental, and Vision benefits
  • 401k, with company match
  • $25,000 AD&D Policy and $25,000 Life Insurance Policy
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