IT Support and Network Technician (On-Site)

Lucas Oil Products Inc•Indianapolis, IN

41d•Onsite

About The Position

Please note: This role is On-Site. Job Purpose: We are seeking a high-potential IT professional to serve as the "Face of IT" for our Indianapolis operations. This is a hybrid role designed to replace a pure technical position with a service-first approach. Your primary goal is to ensure employees feel heard and helped (Helpdesk/Tickets), while serving as the "Smart Hands" for our Network Engineering team (Switching/Cabling). This is an apprenticeship role: you handle the front line today so you can learn to manage the Enterprise Network tomorrow.

Requirements

Experience: 2–4 years of hands-on IT support experience. Prior experience in a manufacturing or industrial environment is highly preferred.
Networking Fundamentals: Demonstrated understanding of core networking concepts (TCP/IP, DNS, DHCP, Subnetting). Capable of performing basic switch port configurations and VLAN assignments.
Hardware Proficiency: Ability to troubleshoot, repair, and upgrade desktop/laptop hardware. Experience with racking server/network equipment and structured cabling (Cat6 termination/testing) is required.
Systems Knowledge: Proficiency in Microsoft 365 Administration (Teams, Outlook, SharePoint) and Active Directory user management (Onboarding/Offboarding).
Tools: Experience with IT Service Management (ITSM) ticketing platforms and remote support tools.
Communication: Superior verbal and written communication skills. Must be able to translate technical issues into clear, non-technical language for diverse audiences.
Problem Solving: Strong analytical skills with a focus on root-cause analysis, not temporary workarounds.
Composure: Demonstrated ability to remain professional and objective during high-pressure outages or when dealing with frustrated users.
Education: High School Diploma required.
Must be able to lift and carry up to 50 pounds (servers, UPS units, cabling spools).
Ability to climb ladders to access wireless access points (APs) and work in confined spaces.
Requires moving between office settings and active manufacturing plant floors.

Nice To Haves

Prior experience in a manufacturing or industrial environment is highly preferred.
Associate or bachelor’s degree in Information Technology or related field preferred.
CompTIA Network+ or CCNA (Preferred or currently in-progress).
CompTIA A+ (Acceptable, but Network focus is prioritized).

Responsibilities

Own the Experience: Serve as the primary point of contact for internal IT requests. De-escalate frustrated users and translate technical issues into plain English for everyone from the plant floor to executives.
Ticket Management: Triage incoming requests in our system. Prioritize based on business impact (e.g., "Production Line Down" vs. "Printer Jam").
Deskside Support: Troubleshoot Windows, Mac, software and hardware issues in person.
Onboarding: handle "Day 1" setups for new hires. You ensure they have their laptop, access, and a positive first interaction with IT.
Infrastructure: You manage the physical network closets. Responsibilities include racking switches, tracing cables, toning lines, and maintaining clean patch panels.
Switch & VLAN Management: handle daily network moves/adds/changes (e.g., assigning a printer to the correct VLAN, activating specific ports).
Connectivity Troubleshooting: Diagnose basic connectivity issues (DNS, DHCP, IP conflicts) before escalating to senior engineering.
Wireless: Assist in troubleshooting Wi-Fi coverage gaps and Access Point (AP) connectivity.
Project Support: Assist with IT rollouts and change management logistics.
Documentation: Map wall jacks, update network diagrams, and label infrastructure.
Mentorship: Train directly with the Senior Network Security Engineer to learn Fortinet firewalls and advanced routing.