IT Support Analyst

PENN Entertainment • Hobbs, NM

126d • $45,000

About The Position

At PENN Entertainment, you'll be part of an exciting industry where the days and nights are fast-paced. You'll work with a diverse set of coworkers who are enthusiastic about helping people find and have more fun. The company cares about your career growth and provides support to expand your possibilities. The position involves creating frameworks for user profile interfaces, analyzing functional specifications, performing installations and maintenance of computer equipment, and ensuring compliance with regulatory standards.

Requirements

• Associate's degree in computer technology or related field and three years related experience or training.
• Knowledge of various technologies to support end-user technical needs.
• Experience in operating systems, software tools, and project management methodologies.
• Highly proficient in all Microsoft applications.
• Working knowledge of current Windows operating systems and networking fundamentals.
• Experience supporting Microsoft Office suites and troubleshooting computer hardware and software.
• Excellent verbal and written communication skills.
• Ability to perform basic mathematical operations and interpret data.
• Ability to effectively present information and respond to questions.
• Ability to interact with guests, staff, and colleagues diplomatically.

Responsibilities

• Creates a framework for property user profile interfaces related to Company systems and networks.
• Analyzes functional specifications for hardware, software, and computer systems to determine property and business needs.
• Partners with property leadership to implement products, systems, and specifications from analysis outcomes.
• Performs installation, repair, and preventative maintenance of personal computer equipment and related systems.
• Performs root cause analysis and develops checklists for typical problems.
• Creates standard operating procedures and user guides.
• Demonstrates creativity in analyzing issues and recommending solutions to complex IT scenarios.
• Performs user administration duties including account activation and termination.
• Installs, repairs, and maintains audio-video systems, kiosks, and other embedded systems.
• Responds to, documents, and resolves service tickets promptly according to SLAs.
• Resolves and tracks end user software/hardware problems and identifies technology needs.
• Responsible for operation and programming of phone systems.
• Assists with inventory control for all hardware/software.
• Supports superior customer service in accordance with department and company standards.
• Assists with the remote access process for vendor support.
• Consults with vendors and property leadership to determine application needs and upgrades.
• Serves as a department liaison with external vendors.
• Ensures compliance with all regulatory requirements.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off that increases with length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees