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The IT Support Analyst position is a contract to hire role based in Cincinnati, OH, with eligibility for remote work. The role involves responding to customer technology questions and issues across multiple channels, including phone, e-mail, and tickets remotely. The analyst will support governance, regulatory, and compliance needs by following documented policies and procedures, while also providing continuous feedback into processes for improvement. The position requires asking educated questions and listening to customers to determine the root cause of issues, and then resolving them. The analyst is expected to constantly grow and expand their knowledge and skills, as well as proactively identify, document, and mitigate risks for the company and its customers.
