IT Support Analyst

Northwestern Energy • Missoula, MT

2d • $57,200 - $90,000

About The Position

The IT support analyst position is a rewarding and highly valued function within NorthWestern Energy. They serve as the liaison between the Business Technologist Department and our internal users. Support Analysts500 work in a fast-paced team environment to provide top tier support for all of Northwestern Energy's technology systems.

Requirements

• Required Associate's degree or combination of education and relevant technology support experience in lieu of degree may be considered
• Working knowledge of relevant technical discipline including workstations, software or mobile devices
• Required working knowledge of servers, networks (LAN/WAN), network security, and business continuity practices
• Working knowledge of Enterprise and Mobile operating systems preferred, to include a proficiency in Microsoft Office Suite
• Ability to document issues through a ticketing system and provide basic phone support and troubleshooting
• Ability to work independently while also contributing effectively as part of a team.
• Able to tailor communication for varying levels of technical comprehension
• Strong organizational skills to coordinate workload and employee development
• Ability to develop and maintain strong professional relationships
• Skilled in oral and written communication

Nice To Haves

• Get Into Energy - Energy Industry Fundamental 2.0 certification is a plus (click the link to certify at no cost)

Responsibilities

• Provide technical support to end users on a variety of computer hardware, software, and telecommunications issues on a multiple platform environment. This includes identifying, researching, and resolving the issues in a timely manner
• Organize, execute, and coordinate multiple assignments to meet established completion dates
• Balance Long-term Business Technology strategies with everyday responsibilities while ensuring your efforts are consistent with Business Technology policies and practices
• Deploy and develop new equipment, install software, and perform hardware updates and repairs
• Embrace new concepts quickly and apply them throughout an evolving environment
• Collaborate with other Business Technology groups on project creation and troubleshooting as staffing and workload requires
• Explore new technologies and future application releases thought external resources
• Understand industry standard change and follow Change Management Procedures and policies in impelling changes on the network
• Maintain technical documentation through end user resolution, change management, and training.
• Provide mentoring to colleagues
• Fulfill all required work hours, which may include evenings and weekends, as well as a required on-call rotation following a training period
• Safely perform individual lifts (weighing up to 50 pounds) on a regular basis
• Maintain and ensure the confidentiality of sensitive information
• Develop an in-depth knowledge of Northwestern Energy's business and deliver exceptional solutions when engaged by colleagues, stakeholders, and other vendors
• Other responsibilities as assigned
• Respond to customers via telephone, email, or in person
• Email administration and support staff
• Program database systems
• Travel to training, conferences, and off-site meetings (up to 15% travel per year)
• All Northwestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct and Ethics
• Ensure all actions are consistent with Northwestern Energy's values, mission, and strategic business objectives

Benefits

• 401K with company match up to 4% and non-elective contribution up to 7%
• Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
• Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)
• Life Insurance (Company pays basic employee policy, spouse, dependent insurance also available)
• Tuition reimbursement
• Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
• Paid company endorsed volunteer opportunities
• Paid parental leave
• Paid bereavement leave
• Paid training opportunities
• Paid time off starting on your first day, plus 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees