IT Support Analyst
About The Position
Entyre is seeking a highly motivated IT Support Analyst to join our growing team. This position will be essential in owning the onboarding/offboarding process and managing the hardware inventory needs for the organization. They will be the initial point of contact for in-office issues related to computer systems, hardware, and software. The individual will also contribute to project work and escalate as necessary. This individual will be a supportive team member and equip employees for success. Join us in delivering exceptional IT support services that empower our users to achieve their goals efficiently!
Requirements
- 3+ years supporting MacOS and iOS devices using MDM tools such as JAMF, InTune or Kandji.
- 3+ years in IT support with a focus on administering Microsoft Office 365.
- Experience with creating PowerShell scripts and working with APIs to glue SaaS applications to HRIS and M365 for automation and reporting.
- Experience with EDR/XDR platforms and remediating alerts (Sophos, SentinelOne, Defender, etc)
- Experience with helpdesk management systems such as Jira and ZohoDesk.
- Excellent verbal and written communication skills
- A knack for creating internal and user facing self-help guides.
Nice To Haves
- A functional understanding of networking concepts (CompTIA Net+ or Sec+)
- Prior experience in a hyper growth start-up environment
- Worked in healthcare industry before and familiarity with HIPAA security rule
- Experience with implementing and administering soft phones (Aircall, Nextiva, etc)
Responsibilities
- Be the go-to L1-2 IT support at our Boston office (four days a week) and provide support for remote offices in other states.
- Provide IT support to our Clinical staff for our in-house internal web application.
- Collaborate with talent acquisition and be the primary owner for onboarding and offboarding in a hybrid Windows, Android, MacOS and iOS environment.
- Take ownership of ordering and maintaining accurate inventory of endpoints and peripherals in a regulated environment.
- Analyze processes, suggest and implement projects to improve cybersecurity posture, remediate device compliance status and patch endpoints.
- Build and maintain joiner, leaver, mover automations using APIs, PowerShell scripts and low code platforms such as Power Automate.
- Provide white glove support to executives and senior management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
