IT Support Analyst

CCR Technologies-posted 9 days ago
Full-time • Entry Level
Cedar Rapids, IA
101-250 employees
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CCR Technologies builds and delivers innovative technology solutions and products for partners local and across the globe. We are seeking a proactive and detail-oriented IT Support Analyst to provide first-level technical support to end-users. The ideal candidate will troubleshoot and resolve hardware, software, and network issues, document IT processes, and assist with automation and system improvements. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach.

  • Provide technical support to end-users via phone, email, and in-person.
  • Troubleshoot and resolve hardware, software, and network issues efficiently.
  • Document troubleshooting steps, IT procedures, and knowledge base articles.
  • Identify repetitive tasks and recommend automation solutions for improved efficiency.
  • Assist in developing and maintaining automation scripts using tools such as Power Automate or PowerShell.
  • Collaborate with IT teams and business units to enhance IT services and workflows.
  • Maintain and monitor IT systems to ensure optimal performance and availability.
  • Support IT projects, software deployments, and system upgrades as needed.
  • Ensure compliance with IT security policies and best practices.
  • Train end-users on IT tools, systems, and security best practices.
  • Stay up to date with emerging technologies and industry trends.
  • Respond to telephone calls, emails and tickets with professionalism and courtesy within established response guidelines.
  • Responsible for entering time and expenses in CCR systems as it occurs and submitting them for approval by the designated deadline.
  • Manage performance to achieve expected results.
  • Exemplify and promote CCR values.
  • Actively demonstrate reliability by maintaining a consistent work schedule.
  • Perform other duties as assigned
  • Bachelors Degree in Information Technology or Relevant Experience
  • 1-3 years of relevant experience
  • Proven experience in a helpdesk or technical support role.
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users and helpdesk technicians
  • Strong knowledge of Windows and Mac operating systems, networking, and common software applications.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience with scripting languages (e.g., PowerShell, Python) and automation tools (e.g., PowerAutomate).
  • Knowledge of administration in Microsoft 365, Active Directory, and Exchange
  • Certification in ITIL, CompTIA A+, or similar is a plus.
  • CCR offers a unique work-life balance and environment.
  • Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.
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