IT Support Analyst

C2 Education is the premier enrichment provider in the $25 billion tutoring industry. For over twenty years, the company has helped over 100,000 students improve test scores and GPA and gain admission to their dream colleges. C2’s unique approach combines individualized instruction, customized proprietary curriculum and dedicated education experts to create a personalized roadmap that enables students to master their specific tests and subjects. We serve more than 14,000 elementary, middle and high school students each week through our 130 locations and online platform. Our customized programs and expert teams drive exceptional results for students. In 2019, C2 students received over 6,000 dream college acceptances and over $45 million in scholarship offers. The IT Support Analyst will most importantly provide exceptional customer service to C2 Education’s users. As an IT support analyst, you will engage with users to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and build and maintain strong relationships. You may also be required to provide some level of basic training to users on proper application/system use. To ensure success as an IT support analyst, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support analyst resolves all IT issues quickly and effectively while maintaining a good relationship with C2 Education users, students, and parents. This position works primarily remotely with limited travel. The position may be required to work extended hours, including evenings, weekends, and holidays at certain points throughout the year. This position may also be required to travel and work on site at various C2 Education locations as needed.