IT Support Analyst

Curo Group Holdings Corporation-posted 7 months ago

$21 - $25/Yr

Full-time • Entry Level

Onsite • Greenville, SC

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This is a hybrid role working remotely a majority of the time and from our downtown Greenville, SC office as needed. Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit. Each brand is constantly evolving to better serve our customers. Be part of a dynamic team that is shaping the future of consumer finance. Apply today and take the next step in your career with Attain Finance!

Responding promptly to user inquiries via phone, email, or ticketing system.
Providing technical support and guidance to end-users in a professional and courteous manner.
Troubleshooting and resolving basic hardware, software, and network issues remotely.
Performing initial diagnostics and attempting to resolve issues within defined SLAs (Service Level Agreements).
Logging, categorizing, and prioritizing support tickets using the company's ticketing system.
Tracking and updating the status of issues, ensuring timely resolution and clear communication with end-users.
Assisting with the setup, configuration, and troubleshooting of IT equipment remotely, including computers, printers, and peripherals.
Providing support for common applications and operating systems.
Providing support for Office 365 applications, including email setup, configuration, and troubleshooting.
Assisting with basic troubleshooting and user support related to AWS and AppStream.
Providing support and troubleshooting for Windows 10/11/MacOS, including system configurations, updates, and common issues.
Identifying and escalating unresolved or complex issues to Tier 2 or higher support levels.
Maintaining accurate and detailed records of support activities, solutions, and procedures.
Contributing to the development and maintenance of knowledge base articles and technical documentation.
Adhering to company policies, procedures, and IT security protocols.

Associate's degree in Information Technology, or a related field, or equivalent work experience.
1-2 years of experience in IT support or a related customer service role.
Proficiency with common operating systems, such as Windows 10/11/MacOS and office applications (Microsoft Office 365).
Basic understanding of networking concepts (IP addresses, DNS, etc.) and hardware components.
Familiarity with ticketing systems and remote support tools is a plus.
Good understanding of Active Directory and/or Azure Active Directory, and experience performing basic functions such as password resets and security group changes.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work effectively both independently and as part of a remote team.
Strong organizational skills with the ability to manage multiple priorities.

Familiarity with AWS and AppStream preferred.
CompTIA A+ or equivalent certification preferred.
ITIL Foundation certification preferred.

Paid Time Off
Medical
Dental
Vision
Life Insurance
Disability
Other voluntary coverages
401k program with company match

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