IT Support Analyst

URUS Group • Madison, WI

105d

About The Position

Join our team at URUS as an IT Support Analyst and play a key role in keeping our global workforce connected and supported! If you’re a problem-solver with a passion for technology, strong customer service skills, and experience with Microsoft platforms, this is your chance to make an impact. Apply today to grow your IT career in a collaborative and innovative environment. The IT Support Analyst is responsible for supporting internal staff and systems located in our various offices and remote locations. This position will be based out of our Madison, WI, office and will be required to be in the office at least twice per week. This position will require occasional travel to locations throughout North America – a valid driver’s license, a passport and a reliable vehicle are required.

Requirements

• Completion of an IT-related technical program from a recognized college or university.
• Microsoft Certified Information Technology Professional (MCITP) in Windows Desktop products (or equivalent).
• 2-5 years of proven experience in information technology.
• Customer service-oriented with good interpersonal and communication skills.
• Strong technical and logical problem-solving skills.
• Knowledge of desktop equipment, hardware, software products, and related applications (preference for experience with Microsoft InTune and AutoPilot).
• Experience with anti-virus and malware removal tools.
• Experience with Microsoft Active Directory and Azure-based networks.
• Proficiency in Windows 11, Microsoft Windows Server 2019/2022, including patching and maintenance.
• Experience with desktop software configuration and Office 365 rollouts.
• Proficiency in Office 365 applications, including OneDrive, SharePoint, and Teams.
• Ability to write and edit business and technical documents.
• Ability to resolve and escalate problems quickly and efficiently.
• Proven success in handling conflicting demands and priorities.
• Proactive approach to resolving technical problems.
• Highly motivated and works well independently and in a team environment.

Nice To Haves

• ITIL, CompTIA A+/ITF+/Network +, Azure Fundamentals preferred.
• Exposure to any of the following technologies would be considered an asset: Trend Micro Anti-Malware software, Microsoft SharePoint, Microsoft Multi Factor Authentication, Familiarity with Microsoft Azure, Familiarity with TCP/IP based networks, Familiarity with Microsoft Teams.

Responsibilities

• Provide remote and on-site technical support for staff, including O365, Windows 11, hardware, and peripherals.
• Manage user accounts, including onboarding, offboarding, and account changes.
• Respond to staff support requests, determine the extent of support needed, and investigate and resolve issues.
• Participate in hardware lifecycle management and assist with administrative tasks related to system and infrastructure maintenance.
• Troubleshoot helpdesk-reported issues and implement solutions.
• Perform other duties as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees