IT Support Analyst

Fastenal • Winona, MN

124d • $35,000 - $45,000

About The Position

Working as Full-time IT Support Analyst, you will act as the initial support contact for internal staff regarding reported problems or issues with computers and related technologies. You will help troubleshoot issues with computer hardware and software or escalate the issue to another team for resolution. You will explain basic concepts and procedures in a clear, concise, easy to understand manner for a large and diverse customer base. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

Requirements

• Excellent written and oral communication skills
• Proficient using Microsoft Office Suite
• Highly motivated, self directed and customer service oriented
• Demonstrate strong organization, planning, prioritizing abilities and attention to detail
• Learn and perform multiple tasks in a fast paced environment
• Work independently as well as in a team environment
• Demonstrate core values of ambition, innovation, integrity and teamwork
• Pass the required drug screen and background check (applicable in the US, Puerto Rico, and Guam ONLY)

Nice To Haves

• Possess technical support related work experience
• Possess or working toward a degree in Information Technology or related field
• Demonstrate knowledge of computer-related equipment with interest in technology

Responsibilities

• Supporting hardware and software for Fastenal employees in all departments
• Handling incoming calls, emails, self-service Help Desk tickets, incidents and requests
• Detailing accurate information in the incident or requests forms
• Collaborating with colleagues and leadership to provide prompt and accurate customer service
• Resolving and escalating Help Desk incidents and requests

Benefits

• Health Insurance
• Life Insurance
• Long Term Disability Insurance
• Dental Insurance
• Paid vacation
• Sick leave
• Holidays
• 401(k) with an employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Associate degree