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As an IT Support Analyst, you will be part of a dynamic and impactful work environment where your ideas and expertise help drive innovation and efficiency. This exempt/onsite position requires flexibility for after-hours, occasional weekends, and participation in the on-call program. You will provide first-level support for a wide variety of hardware and software problems, ensuring a top-tier IT experience for employees. The role includes responsibilities such as installing, configuring, and troubleshooting computer equipment, providing customer-focused technical support, and collaborating with users and vendors to maintain high availability of technology services.