IT Support Analyst Manager - Binghamton University - Binghamton, NY

Compass Group•Town of Vestal, NY

1d•$75,000 - $80,000•Onsite

About The Position

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job SummaryDo you enjoy providing hands-on support to IT and POS systems? We are currently seeking an IT Support Analyst Manager for our campus dining operations at Binghamton University. The primary responsibility of the role is providing planning, administration and support for the servers, systems and devices used in the food service operations across a multi-unit university foodservice account. The IT Support Analyst plays a critical role in maintaining and optimizing POS systems and IT infrastructure, ensuring reliable operations, efficient troubleshooting, and effective vendor coordination to support Campus Dining Services.

Requirements

Technical degree or 3+ years of professional IT experience.
Proven expertise in POS hardware and software support.
Foundational knowledge of networking systems and configurations.
Proficiency in MS Office, SharePoint, and command-line troubleshooting tools.
Strong analytical skills and ability to prioritize multiple tasks effectively.

Nice To Haves

Programming experience and familiarity with the hospitality industry are advantageous.
Experience with Oracle and Amazon Web Services (AWS).

Responsibilities

Administer and optimize POS software setup, operation, and troubleshooting.
Oversee hardware installations, maintenance, upgrades, and support.
Manage technical support requests, escalating issues when necessary
Maintain and audit IT architecture integrations between University and Compass Group.
Supervise hardware inventory, procurement, and audits.
Ensure efficient setup, operation, and troubleshooting of BOOST mobile ordering platforms.
Deliver first and second-level technical support for POS and IT-related issues.
Work collaboratively with vendors to enhance system performance and resolve issues.
Develop and generate automated reports for financial forecasting and senior management insights.
Configure and maintain PCs, laptops, and networking systems to meet operational needs.
Support equipment setup and deployment for new sites and users.
Conduct hands-on tasks, including equipment setup, server room maintenance, and troubleshooting in various environments.