Responsible for providing advanced-level technical support to end users across the enterprise, with an emphasis on complex issue resolution, process improvement, and mentorship. Support is provided in person and remotely via phone, email, and chat. The IT Support Analyst III is expected to serve as a subject matter expert in multiple core systems and handle escalations from Level I and II analysts. The Support Analyst III leads root cause analysis for recurring issues, contributes to long-term technical solutions, and plays a key role in identifying and resolving systemic problems. This position is also responsible for maintaining and enhancing the IT knowledge base, creating internal documentation, and recommending automation or process improvements for ticket triage and resolution.