IT Support Analyst I

eShipping, LLC•Parkville, MO

2d•Onsite

About The Position

The primary role of the IT Support Analyst I is to provide IT asset support, including software and hardware, to clients within the service desk environment. Daily tasks include configuring and repairing laptops, adding and removing user accounts to the various company systems, organizing equipment, taking inventory, updating management systems with regular audits of users, licenses, and equipment. The IT Support Analyst I will also provide technical support to clients of the service desk. The IT Support Analyst I may be required to participate in special projects and will take direction from senior management in pursuit of strategic goals of the IT Services and Infrastructure team. Applicants should have a strong interest in computing technologies and be self-motivated and enjoy working with others. The IT Support Analyst I will receive either formal or informal training for any skills required which are not initially present to perform the duties required of the position.

Requirements

Ability to work independently while balancing appropriate collaboration with leadership oversight.
0 – 2 years of experience in pc maintenance and troubleshooting
1 – 3 years of experience in software application maintenance and troubleshooting
Demonstrated ability to work through specified processes of issue reporting, resolution and communication
Regular interaction with incident ticket queue and solid communication of issue status to team members, management and outside stakeholders
Strong self-motivation to work independently and able to work cohesively with team members
Able to conduct positive and respectful behavior in a business environment
High School Degree or equivalent
Proven working experience in providing help desk support
A+, Network+, Server+ or MCP Certifications
Network troubleshooting concepts and processes
Microsoft Office 365 products support (Excel, Word, Outlook, etc.)

Responsibilities

Responding to customer requests for IT support with excellent communication skills via phone, email, or ticketing system.
Follow up on outstanding requests and ensure timely resolution
Create/Modify accounts, configure software and hardware as part of on-boarding, transfer, and off-boarding processes
Support audio and video equipment in conference rooms
Phone system technical support
Manage and monitor assets to ensure accurate inventory records and computing performance levels are optimal
Advanced troubleshooting and multi-tasking skills
Basic Laptop, PC and Server Hardware repairs, upgrades, and maintenance
Ensure proper recording, documentation, and closure of support requests and technical issues
Monitoring and support of eShipping software and hardware solutions
Perform audits of various systems to ensure licensing compliance and cost management
Participation in testing and deployment of software and hardware systems
Work in a highly performant and collaborative team environment
Pursue ongoing training in both technical and professional skills
Any related duties required by management in support of business goals
Support satellite locations and assets with Remote support tools
Maintain a clean and organized work space
Must be available for occasional Service Desk on-call afterhours and potential weekend hours for project work