IT Support Administrator

Thatch

3d • $90,000 - $115,000 • Remote

About The Position

At Thatch, technology isn't just what we build—it's how we work. As our IT Support Administrator, you'll be the go-to expert who keeps our teams productive, secure, and equipped to do their best work. This role offers the opportunity to work with modern tools in a Mac-first environment, where you'll have the autonomy to automate processes, improve systems, and directly impact how our entire company operates. If you're someone who thrives on solving technical challenges, values security best practices, and wants to work in a fast-growing healthcare technology company where your contributions are immediately visible, this role is for you.

Requirements

• 3-5 years of hands-on IT support experience in a corporate environment
• Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable credentials
• Deep understanding of SSO, 2FA, passkeys, and password management systems
• Strong knowledge of security principles and best practices with proven ability to implement them
• Excellent follow-through and organizational skills—you never let tasks fall through the cracks

Nice To Haves

• Self-motivated individuals who can work independently with minimal supervision and take ownership of projects from start to finish
• Quick learners who can master new technologies with minimal guidance
• Patient communicators with flexible, inclusive interpersonal skills who genuinely enjoy helping others
• Problem-solvers who are resilient in learning from mistakes and view technical challenges as opportunities
• People who thrive in fast-paced environments and can adapt quickly to changing priorities

Responsibilities

• Provide expert support for our technology stack including Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion
• Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and ensuring audit-ready documentation
• Build and maintain a comprehensive knowledge base that empowers employees to solve common issues independently
• Identify opportunities to automate repetitive IT tasks, improving efficiency and reducing manual overhead
• Partner with the IT Lead and cross-functional teams to support company-wide initiatives and maintain our security posture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed