IT Support Administrator - Full Time

Long-Lewis Career • Florence, AL

5d • Onsite

About The Position

Primary Responsibilities Identity & Access Management Execute user onboarding and offboarding processes. Provision and deprovision user accounts across systems. Assign role-based access in accordance with approved access matrices. Perform password resets and account unlocks. Maintain accurate access documentation. Ensure timely removal of access upon employee termination. Support periodic access reviews and audit evidence collection. ServiceNow Administration Support Serve as backup ServiceNow queue administrator. Maintain workflow integrity within assigned queues. Ensure ticket routing aligns with documented governance rules. Support documentation and form configuration updates as directed. Procurement & Administrative Support Serve as backup ordering administrator. Process approved hardware and software orders. Maintain asset tracking updates within ServiceNow. Ensure procurement documentation aligns with policy. Compliance & Audit Support Maintain documentation supporting FTC Safeguards Rule compliance. Assist in gathering audit evidence for internal and external reviews. Follow documented policies and procedures precisely. Escalate policy deviations or access concerns immediately. Accountability Accurate and timely identity provisioning. Compliance with documented access policies. Maintaining auditable records. Protecting least-privilege access principles. Supporting governance workflow integrity. Alignment to IT Department Identity This role supports the IT Department’s commitment to Accountability, Discipline, Security & Stewardship, Service Excellence, and Continuous Improvement. Please note: This is a full-time, on-site position. Remote work is not available for this role. You must be local to the corporate location in Florence, AL.

Requirements

• 2+ years of IT support or identity management experience.
• Experience with Active Directory / Entra ID / Microsoft 365 administration.
• Familiarity with role-based access control (RBAC).
• Experience with ticketing systems (ServiceNow preferred).
• Strong documentation and attention to detail.
• Understanding of basic cybersecurity principles.

Nice To Haves

• Experience in regulated environments.
• Knowledge of FTC Safeguards Rule or similar frameworks.
• Experience with workflow-based ITSM platforms.
• CompTIA Security+ (or pursuing).

Responsibilities

• Execute user onboarding and offboarding processes.
• Provision and deprovision user accounts across systems.
• Assign role-based access in accordance with approved access matrices.
• Perform password resets and account unlocks.
• Maintain accurate access documentation.
• Ensure timely removal of access upon employee termination.
• Support periodic access reviews and audit evidence collection.
• Serve as backup ServiceNow queue administrator.
• Maintain workflow integrity within assigned queues.
• Ensure ticket routing aligns with documented governance rules.
• Support documentation and form configuration updates as directed.
• Serve as backup ordering administrator.
• Process approved hardware and software orders.
• Maintain asset tracking updates within ServiceNow.
• Ensure procurement documentation aligns with policy.
• Maintain documentation supporting FTC Safeguards Rule compliance.
• Assist in gathering audit evidence for internal and external reviews.
• Follow documented policies and procedures precisely.
• Escalate policy deviations or access concerns immediately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed