IT Customer Support Administrator

Govcio LLC

6d•$90,000 - $110,000•Onsite

About The Position

GovCIO is hiring for a Customer Support Administrator (IT Specialist) with an active Secret clearance to provide outstanding customer support to users. This position will be located in Arlington, VA, and will be an on-site position. GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

Requirements

High School with 6 - 9 years of IT customer support (or commensurate experience)
Clearance Required: Active Secret clearance with the ability to obtain and hold DEA suitability

Responsibilities

Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation.
Install software patches, updates, and upgrades, including remote server and workstation administrations.
Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance.
Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment.