IT Support & Administration Specialist
About The Position
This position is responsible for day-to-day technical support of end user workstation hardware, software, networked peripheral devices and networking software; monitoring the external Service Desk system and resolving or escalating tickets; and performing computer hardware replacement and data transfer. Scope of support is both U.S. domestic and international. In addition, this role supports IT Administration activities, including assisting with hardware procurement, software licensing management, asset lifecycle and media disposal, audit and compliance coordination.
Requirements
- Post high school technical school or associate’s degree in computer science or similar discipline.
- Three to Five (3-5) years minimum relevant IT experience required.
- Extensive knowledge of Microsoft applications, including Windows 10/11, Microsoft Office products, up to the latest version, and Active Directory.
- Familiarity with OKTA or similar identity and access management software.
- Familiarity and basic understanding of Microsoft networking fundamentals.
- Excellent verbal/written communications skills.
- Ability to provide support over the phone, via screen sharing or remote control, chat and email.
- Strong troubleshooting skills.
- Work independently making decisions as needed regarding end user needs.
Nice To Haves
- Bachelor’s degree – preferred.
Responsibilities
- Install, configure and troubleshoot users’ PCs, printers, video, phones and network connectivity issues.
- Monitor tickets in the Service Desk system – escalation monitoring, ticket status changes, report generation.
- Conduct onboarding training programs to assist new employees in setting up their PCs.
- Maintain managed and unmanaged asset inventory including receiving, tagging, storing and updating electronic records.
- Communicate technical information to technical and nontechnical personnel. Recommend hardware and software solutions, including new acquisitions and upgrades. Participate in testing of information technology and infrastructure projects.
- Provide administrative support to IT Administration by executing routine tasks and following established procedures for hardware procurement and lifecycle management, software licensing and subscription tracking, asset management, media handling and secure disposal, audit and compliance processes.
- Ensure all activities align with established IT Policies, Regulations, and governance standards.
- Perform other related IT duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
