IT Supervisor - Full-Time

Long-Lewis Career•Florence, AL

1d•$65,000 - $85,000

About The Position

Long-Lewis Auto Group is looking for a hands on and detail oriented IT Supervisor to lead our growing team! This is a hands-on leadership role responsible for developing internal IT team members, delivering training to both technical and non-technical employees, overseeing IT support performance, and managing the relationship with a third-party Managed Service Provider (MSP). The long-term objective is to build strong internal IT capabilities while strategically leveraging the MSP for advanced cybersecurity and high-level infrastructure support.

Requirements

5+ years of progressive IT experience, including leadership or supervisory responsibilities
Experience supporting multi-location organizations (automotive or retail preferred)
Strong communication skills with both technical and non-technical audiences
Proven ability to improve processes and develop people
Experience managing MSPs and technology vendors
Microsoft 365 administration (Exchange, SharePoint, OneDrive, Teams)
Entra ID (Azure AD) and identity/access management
Azure fundamentals and cloud services
Active Directory (on-prem and hybrid environments)
Networking fundamentals (LAN/WAN, VPNs, firewalls, VLANs)
Endpoint management and patching
Cybersecurity best practices and incident response fundamentals
IT ticketing systems and reporting

Nice To Haves

Relevant certifications a plus (Microsoft, Azure, Security, ITIL)

Responsibilities

Leadership, Culture, and People Development Lead, coach, and develop internal IT staff through structured onboarding, regular one-on-one meetings, performance feedback, and growth plans.
Foster a service-oriented culture focused on responsiveness, professionalism, accountability, and continuous improvement.
Establish clear roles, escalation paths, coverage plans, and documentation standards.
Recruit, onboard, and train IT staff as needed.
Process Improvement and Proactive IT Management Operate as a “fire preventer,” not just a firefighter—identify recurring issues, perform root-cause analysis, and implement permanent solutions.
Standardize and document IT processes including onboarding/offboarding, device deployment, patching, software management, and access controls.
Own and continuously improve the IT ticketing system, focusing on response times, resolution quality, and end-user communication.
Track and improve key performance metrics such as ticket volume, aging, reopen rates, and SLA compliance.
Training and End-User Enablement Deliver training in two tracks: Technical training for IT team members on tools, standards, and security practices. Plain-language training for non-technical dealership staff to help them use technology effectively.
Conduct group trainings, workshops, and short “lunch-and-learn” sessions.
Create simple documentation, guides, and short videos to support learning.
Communicate system changes and outages clearly and effectively.
Reporting and Executive Communication Provide regular reporting to senior leadership on: IT ticket trends and performance Major projects and timelines Cybersecurity metrics and testing results System health, risks, and mitigation plans Present information in a concise, business-focused format tied to operational impact.
Cybersecurity and Risk Management Oversee identity, access, endpoint security, and email protection.
Manage Microsoft 365 and Entra ID (Azure AD), including MFA, conditional access, role-based permissions, and security policies.
Coordinate with the MSP on advanced security monitoring, audits, and incident response.
Maintain backup, recovery, and business continuity practices.
MSP and Vendor Management Serve as the primary point of contact for the third-party MSP.
Coordinate projects, escalations, and security initiatives.
Hold vendors accountable to SLAs, documentation standards, and performance expectations.
Reduce long-term dependency on MSP services by building internal expertise.