IT Supervisor, AMI Technology (Hybrid)

Eversource Energy•Westwood, MA

1d•Hybrid

About The Position

The Information Technology (IT) Supervisor of AMI Technology is a key leadership role responsible for managing the support, development, and implementation of metering and Advanced Metering Infrastructure (AMI) applications. This individual will lead a production support team, overseeing the day-to-day operations of our AMI technology landscape to ensure the delivery of stable, secure, and high-performing solutions that enable efficient business operations and exceptional customer service. The Supervisor will be accountable for maintaining system reliability, coordinating with internal and external stakeholders, and driving continuous improvement across the AMI technology applications portfolio. This role requires a dynamic blend of strategic leadership, technical expertise, and cross-functional collaboration. The IT Supervisor will be responsible for managing application enhancements, coordinating system upgrades, and leading project implementations across the metering technology portfolio. Projects may follow either Agile or Waterfall methodologies, depending on scope and business needs, and will require close coordination with internal teams, external vendors, and business stakeholders. The Supervisor will also play a key role in planning and prioritizing initiatives, ensuring that technology solutions align with business objectives and deliver measurable value. In addition to overseeing technical execution, this individual will foster strong relationships across departments, promote transparency in communication, and champion a culture of accountability, innovation, and continuous improvement. This role is critical in ensuring reliable metering technology that supports operational excellence and customer satisfaction.

Requirements

Bachelor’s degree from an accredited four-year college or university with a focus in computer science, computer information systems, or equivalent work experience.
Expertise in managing production support for mission-critical systems with a focus on operational stability and incident resolution.
Familiarity with metering systems, AMI technologies, and utility industry applications.
Familiarity with Siemens EnergyIP Meter Data Management System, Itron UtilityIQ, and related adapters.
Familiarity with SAP S/4 HANA, including SAP Device Management and Billing functionality.
Experience with applications deployed in Azure Cloud environments.
Knowledge of integration adapters and middleware supporting connectivity across AMI systems.
Experience managing outsourced IT services and cloud/hosted vendor relationships, including SLA tracking and compliance.
8-10 years of experience in Information Technology.
Proven experience leading teams and overseeing day-to-day operations of enterprise applications.
Proven experience leading and coaching support teams, including performance management and vendor oversight.
Expertise in managing production support for mission-critical systems with a focus on operational stability and incident resolution.
Familiarity with metering systems, AMI technologies, and utility industry applications.
Experience managing outsourced IT services and cloud/hosted vendor relationships, including SLA tracking and compliance.
Experience managing outsourced IT services and cloud/hosted vendor relationships, including SLA tracking and compliance.

Responsibilities

Lead the day-to-day operations of the AMI technology applications support team, ensuring consistent and high-quality service delivery.
Coordinate application maintenance, production support, and release management activities across the Advanced Metering Infrastructure (AMI) portfolio.
Work with the Advanced Metering Infrastructure (AMI) Technology ecosystem, including, but not limited to the Siemens EnergyIP Meter Data Management System, Itron UtilityIQ application, and associated adapters to ensure ongoing connectivity. This role also oversees the technical relationship with the Itron Operations Optimizer Saas solution.
Maintain familiarity with SAP S/4HANA and applications hosted on Microsoft Azure Cloud to support integration and operational stability.
Monitor system performance and reliability, ensuring alignment with internal standards and service level agreements (SLAs).
Manage relationships with cloud-hosted and managed service providers, ensuring contractual obligations and SLAs are met.
Collaborate with business stakeholders to understand operational needs and ensure timely resolution of issues.
Support the successful implementation of capital projects and facilitate smooth transitions to steady-state support.
Contribute to the development of application roadmaps focused on resiliency, scalability, and long-term business value.
Assist in managing budgets for maintenance, services, and projects in partnership with the Product Line Manager.
Evaluate root cause solutions to reduce technical debt and improve system stability.
Support contract development, vendor negotiations, and ongoing vendor management activities.
Promote a culture of accountability, customer-centric service, and continuous improvement across the team.