IT Summer Intern

Vidoori • Hyattsville, MD

6h • Hybrid

About The Position

Vidoori is a leading provider of digital transformation and technology solutions, empowering organisations across multiple industries to accelerate business value and innovation. We are seeking a motivated, curious, and collaborative IT Summer Intern to join our team for a fixed summer placement. This role is ideal for someone studying Computer Science, Information Technology, Cybersecurity, Software Engineering, or a related discipline who wants hands-on experience supporting IT operations, user support, and infrastructure projects within a technology-led organisation.
IT Summer Intern – Role Overview
As an IT Summer Intern, you will assist the IT team in delivering reliable, secure, and user-focused technology services. You will gain practical experience in desktop support, basic network and systems administration, cloud service configuration, and security best practices. The placement offers mentorship, practical responsibilities, and exposure to an agile, collaborative environment.

Requirements

• Currently studying towards a degree in Computer Science, Information Technology, Cybersecurity, Software Engineering, or a related field, or a recent graduate with relevant coursework.
• Basic experience with Windows and/or macOS desktop support and familiarity with common productivity applications (e.g., Microsoft 365, Google Workspace).
• Understanding of core networking concepts (TCP/IP, DHCP, DNS, VPN) and basic experience with network troubleshooting tools.
• Familiarity with cloud platforms (for example: Azure, AWS, or Google Cloud) or willingness to learn cloud service administration and IAM principles.
• Awareness of information security principles and common controls; interest in applying security best practices in real environments.
• Good problem-solving skills, attention to detail, and the ability to manage time across multiple tasks in a busy support environment.
• Clear written and verbal communication skills with the ability to explain technical concepts to non-technical colleagues; collaborative and customer-focused approach.
• Respectful of data privacy and security considerations; demonstrates integrity when handling sensitive information.
• Must meet any applicable site-specific residency or clearance requirements

Responsibilities

• Provide first- and second-line technical support for end users, troubleshooting hardware, software, and connectivity issues through ticketing systems and direct interaction.
• Assist with onboarding and offboarding processes: account provisioning, access management, device configuration, and secure data handling.
• Support maintenance and administration of cloud-based services and SaaS applications; assist with routine configuration, monitoring, and updates.
• Participate in simple network and systems tasks such as patching, backups, inventory management, and documentation of configurations and procedures.
• Help implement and test security controls and best practices, including multi-factor authentication, endpoint protection, and secure configuration checks.
• Collaborate with engineering and product teams on small projects and improvement initiatives; prepare clear technical notes and contribute to knowledge base articles.
• Escalate complex issues to senior IT staff, track resolution progress, and follow up with users to ensure satisfactory outcomes.

Benefits

• Fixed-term paid internship with structured objectives, mentoring, and regular feedback to support your development.
• Hands-on experience in IT operations, user support, cloud services, and security practices within a technology-driven company.
• Guidance on good engineering and operational practices, documentation, and change-management processes.
• Opportunities to work alongside experienced engineers on practical projects and to contribute to process improvements.
• Flexible working arrangements and a collaborative team culture that values inclusion, curiosity, and continuous learning.

What This Job Offers

• Career Level: Intern