IT Summer Help

Byrne

14d

About The Position

The IT Summer Help position will focus on projects that support system upgrades, user lifecycle management, and IT process improvements across the organization.

Requirements

• Basic understanding of Windows operating systems and computer hardware
• Strong attention to detail and problem-solving skills
• Ability to manage multiple tasks in a fast-paced environment
• Effective communication skills with both technical and non-technical users
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Currently pursuing a four-year degree in Information Technology, Computer Science, or a related field

Nice To Haves

• Familiarity with device imaging or endpoint management tools is a plus
• Exposure to scripting (PowerShell preferred) or automation concepts

Responsibilities

• Perform Windows 11 in-place upgrades for 100+ devices
• Image and deploy replacement devices when upgrades are not possible
• Assist in auditing and scripting onboarding and offboarding processes
• Support efforts to reduce onboarding/offboarding time and manual data entry
• Develop and standardize IT documentation and formatting practices
• Review and audit existing documentation for accuracy and usefulness
• Identify obsolete documentation and present for weekly review
• Assist with helpdesk operations and resolve low-level technical support tickets

What This Job Offers

• Career Level: Intern