IT StoreFront Team Member

Perrygo Consulting Group•Lexington Park, MD

9d•Onsite

About The Position

Perrygo is a small, rapidly growing company; we are passionate about our employees as well as supporting our customers and their mission. We are excited for the opportunity to bring aboard highly motivated and energetic individuals to join our teams. Currently, we are seeking an IT StoreFront Team Member. This role supports a Navy customer in Lexington Park, MD. Job Description and Responsibilities: IT StoreFront duties include capturing and entering data in spreadsheets/databases, documenting findings, tracking tasks to completion, reporting unusual outcomes of daily tasks to higher level employees, assisting other team members with computer hardware/software tasks, additional administrative support duties as required. NMCI Computer Deployment - New Computer distribution - Exchange with problematic computers (with an associated NMCI Help Desk ticket number) - Computer turn-in location for exiting employees Peripheral Distribution - Headsets, microphones, cameras, keyboards, mice Handle New Employee Check In (Civilian and CSS) - Computer, Keyboard, Mouse, Headset, Microphone, Camera, Keyboard, etc. - Assist in ensuring new accounts are functional Technology Refreshment - Assist with the technology refreshment of NMCI laptops/desktops for all NMCI users aboard PAX - Assist customers with the Tech Refresh process - Ensure customers understand the operation of any new equipment

Requirements

Bachelors Degree and 1+ years of experience in demonstrating a knowledge of computer hardware and software
Proficiency in Microsoft products - Outlook, Excel, Word, TEAMS
Strong customer service skills
Ability to work as a member of a team
Secret (must be a US Citizen)

Responsibilities

IT StoreFront duties include capturing and entering data in spreadsheets/databases
Documenting findings
Tracking tasks to completion
Reporting unusual outcomes of daily tasks to higher level employees
Assisting other team members with computer hardware/software tasks
Additional administrative support duties as required
NMCI Computer Deployment - New Computer distribution
Exchange with problematic computers (with an associated NMCI Help Desk ticket number)
Computer turn-in location for exiting employees
Peripheral Distribution - Headsets, microphones, cameras, keyboards, mice
Handle New Employee Check In (Civilian and CSS) - Computer, Keyboard, Mouse, Headset, Microphone, Camera, Keyboard, etc.
Assist in ensuring new accounts are functional
Technology Refreshment - Assist with the technology refreshment of NMCI laptops/desktops for all NMCI users aboard PAX
Assist customers with the Tech Refresh process
Ensure customers understand the operation of any new equipment

Benefits

Paid Time Off (PTO)/Sick Leave
11 Paid Holidays
Flexible Work Schedules (offering a healthy work-life balance whenever possible)
Employee Assistance Program (EAP)
Medical, Dental, and Vision
LTD/STD, AD&D, and Life-Employer Paid
Supplemental Life and Accident options
Health Savings Account (HSA) with employer contribution
401K Plan with employer Safe Harbor contribution
Profit Sharing Plan