IT Store Support Technician II

GSO•Greensboro, NC

13d

About The Position

The Fresh Market currently has an opening for an Information Systems Support Technician II in our Store Support Center (099). The Information Systems Support Technician’s role is to ensure prompt support of information systems at both corporate and store locations. This includes receiving, prioritizing, documenting, and actively resolving support requests, as well as building and managing end-user windows endpoints, peripherals and mobile devices.

Requirements

Associate’s or Bachelor’s degree in Computer Science, Computer Information Systems or related field.
Exceptional customer centric focus.
At least 1-2 years of experience in similar role.
Strong hardware/software skills
Ability to problem solve independently.
Ability to interact with members of cross-functional teams.
Excellent written and verbal communication.
Strong organizational and documentation skills.

Nice To Haves

POS System and peripheral support experience
Remote support experience

Responsibilities

Manage end-user facing systems for team members in the field and Store Support Center environment
Identify and learn appropriate software and hardware used and supported by the organization.
Maintain and build out hardware as needed for end-users.
Provide end-user support in response to support tickets.
Test fixes to ensure problems have been adequately resolved.
Responsible for high level projects across stores and Corporate office.
Assist and provide an escalation point for lvl1 Support personnel.
Rotating night/weekend on-call schedule
Occasional travel to stores may be required

Benefits

Team member discount up to 40%
Health, Dental & Vision insurance available for individual, spouse, partner, and family.
401K contribution and match for part-time and full-time team members.
Personal time off and additional time off purchase plans available

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