IT Sr. Manager (Information Tech Systems & Services)

Johns Hopkins University•Baltimore, MD

17d

About The Position

We are seeking an IT Sr. Manager who will be responsible for the day-to-day planning and decision-making for a range of IT services for a department or unit, or responsible for a single function for the university, health system or both. Manages the IT strategy, infrastructure, development, and support within the organization. Develops and implements plans and policies for service delivery in support of organizational operations. Represents departmental leadership in divisional and interdivisional meetings related to IT policies and operations. Leads large scale projects, which may include those requiring multi -disciplinary coordination and significant vendor collaboration. Has day-to-day responsibility for a variety of technologies and applications with a focused customer base, or a focused set of technologies with a wide and diverse customer base. Recognized as an expert in group’s realm of responsibility. Specific Duties and Responsibilities Strategy & Planning As a member of a senior management team, contributes or leads planning to achieve organizational goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies. Develops technology solutions to anticipate the organization's needs, be cost-effective, reliable and compatible with existing and emerging technologies. Anticipates change and responds when technology requirements emerge and evolve. Based on understanding of organizational goals, mission and culture, assesses impact and effectiveness of technology to ensure it supports the organization’s needs. Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget. Works with constituents in conjunction with other IT leaders to interpret customer business needs and makes recommendations for strategic investments in technology, applications, business process, personnel, etc. that meets the agreed upon goals of the organization. Ensures that applicable Hopkins policies, practices, regulatory requirements are addressed and followed within his/her area of responsibility. Relationship Management Represents senior organizational leadership, often with delegated authority, in meetings both within and outside of Hopkins. Represents the interest of the organization at industry, state and federal meetings to ensure that the best interests of the organization are considered. Manages the customer relationship and satisfaction as well as adherence to contractual obligations. Creates and promotes a culture of excellent customer service. Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort. Maintains relationships with strategic technology vendors for the organization. Project/Product Responsibility Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function. Is responsible for the management of multiple IT projects that impact the department or IT function, including planning, and monitoring progress toward completion. Ensures continuous delivery of information technology support and services through direct management of service level agreements. Staff Management Recruits, develops, retains, and organizes staff. Assigns tasks, monitors progress and provides guidance. Other duties as assigned.

Requirements

Bachelor's Degree.
Seven years of progressively responsible IT management experience.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Cloud Serverless Computing Architecture - Advanced
Communication - Advanced
Information Technology Infrastructure Library - Advanced
IT Documentation - Advanced
IT Services Management - Advanced
IT Strategic Planning - Advanced
Project Management - Advanced
Software Development Life Cycle - Advanced
User Experience - Advanced
Advanced knowledge of applicable methodologies, including enterprise architecture and common IT Infrastructure components.
Experienced in assessing a broad range of information solutions and products.
Advanced experience supporting various infrastructure applications including: ServiceNow, Alertus, Avaya Call Manager, Beyond Trust, Microsoft Endpoint Manager (Intune), SCCM, Active Directory, Ivanti VPN, Remote Desktop Services, Microsoft Teams/Zoom, MFA Solutions, Various reporting and Analytics tools such as Power BI/Splunk for SLA tracking, Citrix/virtualization.

Nice To Haves

Project management experience is desirable.
Two years of supervisory experience is strongly preferred

Responsibilities

As a member of a senior management team, contributes or leads planning to achieve organizational goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
Develops technology solutions to anticipate the organization's needs, be cost-effective, reliable and compatible with existing and emerging technologies.
Anticipates change and responds when technology requirements emerge and evolve.
Based on understanding of organizational goals, mission and culture, assesses impact and effectiveness of technology to ensure it supports the organization’s needs.
Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget.
Works with constituents in conjunction with other IT leaders to interpret customer business needs and makes recommendations for strategic investments in technology, applications, business process, personnel, etc. that meets the agreed upon goals of the organization.
Ensures that applicable Hopkins policies, practices, regulatory requirements are addressed and followed within his/her area of responsibility.
Represents senior organizational leadership, often with delegated authority, in meetings both within and outside of Hopkins.
Represents the interest of the organization at industry, state and federal meetings to ensure that the best interests of the organization are considered.
Manages the customer relationship and satisfaction as well as adherence to contractual obligations.
Creates and promotes a culture of excellent customer service.
Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
Maintains relationships with strategic technology vendors for the organization.
Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
Is responsible for the management of multiple IT projects that impact the department or IT function, including planning, and monitoring progress toward completion.
Ensures continuous delivery of information technology support and services through direct management of service level agreements.
Recruits, develops, retains, and organizes staff.
Assigns tasks, monitors progress and provides guidance.
Other duties as assigned.