IT SPECIALIST

Topside Federal Credit Union • Fredericksburg, VA

3d

About The Position

Extends IT support services to staff and clients. Keeps the network computing systems operating efficiently and assure that computing standards are implemented and enforced; Troubleshoots and resolves system problems and assists with project management research, implementation and system administrative duties.

Requirements

• Six months to two years of similar or related experience, including time spent in preparatory positions.
• A two-year college degree or completion of a specialized course of study at a business or trade school.
• A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature are a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

Nice To Haves

• Spanish speaking is a plus.

Responsibilities

• Install, configure, maintain and troubleshoot PCs, servers, and all other computer related systems, devices, and equipment. Maintain documented resolutions and operating procedures.
• Respond to internal inquiries and develops solutions for component failures and complex technical problems in all of these areas to deliver a sound and stable computing infrastructure; providing exceptional support while demonstrating a sense of priorities.
• Ensure all security measures, AntiVirus, Firewall, IDS, email scanner, etc. are functioning properly.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Under the direction of the Senior IT staff maintains user accounts on networks and applications and makes certain proper permissions are established within applications and in the network operating systems.
• Ensure that all backups of all servers are functioning correctly.
• Coordinates with fellow IT Staff to ensure timely completion of (a) quarterly & month end processing and posting, (b) running and printing daily reports, (c) running monthly and quarterly reports and (d) preparing specialized CView reports as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees