IT Specialist
About The Position
Lippes Mathias LLP is seeking an experienced and dependable IT Technician to join our Buffalo office. This on-site role requires a professional, organized, and team-oriented individual who can handle technical support with discretion and a positive attitude. Founded in 1965 in Buffalo, New York, Lippes Mathias is a full-service law firm with 17 offices and nearly 230 attorneys. We grow and thrive every day by way of our unique culture, which puts a premium on collegiality, collaboration, and support for our employees at every turn. You’ll quickly notice that we approach law differently at Lippes Mathias—we think ahead and around corners for our myriad regional, national, and international clients in a range of different industries. Rather than providing endless options and choices, we serve as business partners to our clients, delivering them the answers to their legal questions that advance their business outcomes.
Requirements
- 3–5 years of help desk or IT support experience
- Bachelor’s degree in IT, Computer Science, or related field
- Proficient with Microsoft Office, Active Directory, and Citrix
- Familiarity with VMware and basic server/network administration
- Strong diagnostic and problem-solving skills
- Excellent communication and customer service abilities
- High level of discretion and professionalism
Nice To Haves
- Law firm experience preferred
Responsibilities
- Respond to help desk requests across all firm offices
- Provide technical support for hardware, software, and systems
- Conduct IT onboarding for new employees
- Troubleshoot issues remotely and escalate when necessary
- Maintain accurate logs of issues and resolutions
- Assist with IT projects and system implementations
- Recommend improvements to IT procedures and workflows
Benefits
- Full time employees are also eligible for a year-end bonus and a comprehensive benefits package that includes medical, dental, and vision coverage beginning the first of the month following hire
- Immediate eligibility for the firm’s 401(k) and profit sharing plan
- Firm-arranged parking at our downtown locations
- Firm-paid long-term disability coverage for all employees
- Firm-provided life and AD&D insurance for staff
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
