IT Specialist

BANK FIRST•Manitowoc, WI

About The Position

This is a unique position with the opportunity to support both our office team members and remote operations team members. This position will be part of the Information Technology team and assist in first level helpdesk support; IT related projects and software deployments. The ideal candidate would thrive in a fast-paced setting and enjoy the variety of workload that this position would offer. They would be proactive and customer service focused with the ability to assist the Information Technology Officer and other members of the IT team in implementation and maintenance of all IT related functions for the company. This position provides technical assistance, support, and advice to a sizable group of users, troubleshoots, and interprets problems for hardware, software, and systems. This position will be required to travel to various branches throughout our footprint.

Requirements

Honesty, Integrity and Ethics - to act in a fair and just manner, free from deception; ethics is the ability to be guided by the company’s accepted principles of moral conduct
Accountability – the extent to which an individual is willing to accept responsibility
Adaptability – the extent to which an individual can fit into a changing working environment.
Decision Making – the ability to select an effective course of action while controlling resources and expenditures
Interpersonal / Customer Oriented – the ability to develop and maintain relationships with others. The desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns and seeking to build trust
3-5 years of Help Desk experience preferred
Associates Degree in information technology, computer science, or related field. Bachelor’s degree preferred
Proven experience in a service desk role that interacts with both internal and external users
Ability to collaborate with team members through various communication methods
Should have a broad knowledge and experience with various information systems and technologies
Excellent verbal and written communication
Must be able to think logically with strong problem solving, analytical, and good interpersonal skills
Must be able to deal with a multiple number of tasks simultaneously and prioritize
Must have the ability to concentrate and pay close attention to detail
Must be able to communicate effectively with end users as well as users or other staff who may have little or no technical computer background.

Nice To Haves

Banking experience preferred
Terminal server or Citrix experience a plus
Prior administration of Active Directory and Group Policy a plus

Responsibilities

Provide 1st and 2nd level support per request via phone and email from various constituencies – break/fix for internal and remote users
Creating and onboarding new users throughout the organization
Translate user needs into technical solutions
IT Help Desk Support for all IT Systems throughout the organization
Create, track, and manage all IT tickets through ticketing system
Travel to various Bank First locations throughout Wisconsin to provide onsite assistance when needed
Participation in on-call during the weeknights and weekends to support mobile user base
Work with other IT team members and 3rd party partners to solve problems enabling information technology to meet the needs of the organization
Create technical documentation for both end-users and 3rd party partners
Work with other departments within Bank First to understand processes and needs to provide automated solutions that improve efficiency or enhance employee and customer satisfaction.
Contribution to the maintenance of systems standards
Daily system monitoring and proactive maintenance of end-user equipment and peripherals
Respond and troubleshoot system issues and outages
System security, including adherence to documented processes and procedures and compliance auditing
Troubleshoots and interprets problems and provides technical support for hardware, software, and systems. Hardware includes PCs, printers, mobile devices, and VOIP phones.
Install application upgrades when necessary
Provides guidance and training to end users in all our offices.
Onboarding users in various systems and applications