IT Specialist

Fiskars•Portland, OR

9d•Onsite

About The Position

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday! GERBER On-Site IT Specialist Portland, OR About Gerber At Gerber, part of the Fiskars Group, we’ve spent over 375 years delighting people with high-quality products. From our office to our production facilities, we rely on innovative technology and skilled IT teams to keep our operations running smoothly. Our Portland site is looking for a hands-on, problem-solving On-Site IT Specialist to join our collaborative IT team. The Role As an On-Site IT Specialist, you will provide both in-person and remote support to keep our office, production, and warehouse systems running efficiently. You’ll collaborate with global IT teams to maintain network infrastructure, workstations, servers, and more—ensuring that Gerber employees can focus on creating products people love.

Requirements

Degree or diploma in IT, Computer Science, or related field
Minimum 5 years of IT support experience, preferably including production/warehouse environments
Strong knowledge of networking concepts
Experience with Microsoft 365, OneDrive, Autopilot, Intune, Authenticator, Entra, Defender, Active Directory, and CATO
Experience with Windows OS and MacOS; mobile device support (iOS/Android) and MDM solutions
Excellent communication, customer service, and troubleshooting skills
Detail-oriented and highly organized
Adaptable, able to multitask, and work independently or collaboratively in a global team

Nice To Haves

Knowledge of WMS systems and application integration is a plus

Responsibilities

Provide in-person and remote IT support for hardware, software, and mobile devices
Act as a liaison between users and the global ServiceDesk for timely issue resolution
Maintain IT guides and provide basic training to help users troubleshoot common problems
Set up and configure Windows and Mac workstations, monitors, docking stations, and peripherals
Install software, company applications, and reimage devices using Microsoft Autopilot
Support audio/video equipment in offices and conference rooms
Assist with workstation relocations and setups in new locations
Support network setups, cabling, patch panels, and wireless access points
Maintain and upgrade server hardware, ensuring uptime and reliability
Manage IT asset inventory, including tagging, logging, and decommissioning EOL equipment
Enforce IT security policies, perform system updates, and support disaster recovery processes
Maintain and troubleshoot IT systems in warehouse and production environments, including printers, barcode scanners, iPads, and handheld devices
Collaborate with operations teams to integrate new equipment and processes
Stay current with IT trends and best practices
Recommend improvements to systems and processes
Participate in IT projects, upgrades, and rollouts

Benefits

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
Health and Wellness: Your well-being matters to us and we want to help you achieve it. We offer well-being focused programs (funds for wellness activities; gym, yoga classes, etc.) and health insurance plans including medical, dental, and vision so you can take care of yourself and your loved ones.
Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. We currently offer hybrid work arrangements where possible.
Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives, and learning resources, we empower our employees to reach their full potential.
Future Planning: We care about your future. We offer retirement contribution matching providing you with financial security in your post-work years.
Employee Support: Life happens, and we’re here to support you. We currently offer paid sick leave, paid parental leave (for both birthing and non-birthing parent) and employee assistance programs and resources to address local needs, offering confidential counseling, financial guidance, and other valuable support services.
Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued. We offer bonus incentives, and profit sharing.
Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
Employee Discounts: We want to ensure our team members make each day extraordinary with use of our products and offer product discounts across our brands.