IT Specialist

ARL Bio Pharma•Oklahoma City, OK

13d•Onsite

About The Position

Information Technology Specialist Position Summary... Join a company where you can make a difference from day one and help make the world a better and safer place. ARL Bio Pharma provides analytical and microbiological testing for the pharmaceutical industry and is the most respected name in our industry. Our laboratory works with pharmaceutical companies, compounding and hospital pharmacies, drug manufacturers, and raw material suppliers bringing excellence to pharmaceutical sciences and making pharmaceuticals safer. Our Information Technology Team plays a key and pivotal role in everything we do. Join a tight-knit, collaborative team and make a difference! The IT Specialist provides user support and customer service on company-supported computer applications and platforms and troubleshoots problems and advises on the appropriate action, adheres to and supports company cyber security policies and participates in the creation and completion of IT related projects. The position is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. This position may regularly requires long hours and frequent weekend work. Some highlights... Great Benefits. 100% paid by the Company Excellent Work/Life Balance Fantastic work environment 401K Retirement with Company Match Free Lunch every day This is a safety sensitive position... as defined by state and federal laws that will require repairing, maintaining or monitoring the performance or operation of any safety equipment, laboratory equipment, machinery, laboratory process, or manufacturing process, the malfunction or disruption of which could result in injury or property damage. As a "safety sensitive" classification, you will be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana.

Requirements

CompTIA A+ Certified preferred
Cisco CCNA or CompTIA Net+ Preferred
CompTIA Security+ or similar preferred
Working knowledge of fundamental operations of relevant software, hardware, and other equipment
Knowledge and experience of customer service practices
Related experience and training in troubleshooting and providing help desk support
Effective oral and written communication skills

Responsibilities

Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise the user on appropriate action
Administer help desk software
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Actively participates in IT related projects that fall outside the scope of held desk tickets
Inform management of recurring problems
Stay current with system information, changes, and updates