IT Specialist

St. George's University•Englewood, CO

6d•$53,000 - $58,000•Onsite

About The Position

The IT Specialist is responsible for carrying out routine software and hardware related tasks and projects, and in general providing a high level of technical assistance and training to staff, faculty, and students. The IT Specialist is responsible for following established protocols, installing and maintaining computer hardware, telecommunications, audio visual equipment and all University-supported network applications. The IT Specialist installs software, provides end-user technical support and training via phone, using remote support tools, and in-person. The IT Specialist performs quality assurance tasks to ensure user workstations and network performance meet University and staff, faculty, and student user requirements. The technician troubleshoots computer and network problems; determines the source of the problem, advises on appropriate action, and tests and implements solution.

Requirements

Ability to work independently, or as part of a team and collaborate effectively with diverse constituencies within a university setting
Demonstrate a high level of confidence in making strategic decisions, using good judgment, and innovative and creative problem-solving skills
Strong communication skills, time management, and a demonstrated high-level of discretion, tact, and diplomacy
Demonstration of a service-based attitude in dealing with customers and providing high-level support
Acceptable working knowledge with the ability to support a wide range of cloud-based infrastructure, computer hardware, and software
Familiar with IT Security best practices
Must be well organized and detailed oriented
Ability to use active listening techniques to improve communication with customers
High School diploma required. Bachelor’s degree preferred
Has at least one to two years’ experience working as a computer or systems technician

Nice To Haves

ITIL version 3 or 4 certifications preferred
Help Desk Institute certifications preferred
Proficiency in Client Operating Systems, Apple iOS
Valid driver’s license preferred

Responsibilities

Provide support and training to users on the use of computer software and hardware
Install, upgrade, maintain, inspect, repair and service computer hardware and software, including servers and peripherals
Maintain and monitor the IT support ticketing system by receiving, addressing, and resolving tickets
Undertake routine, scheduled or emergency inspections as part of the preventative maintenance program on all computer’s equipment, replacing defective, malfunctioning, or non-functioning hardware parts
Identify, research, and resolve hardware and software problems
Respond to defects reported by users, and reporting as needed to leadership
Determine the priority and severity of calls and plan workload effectively
Assess and escalate serious or unusual problems to the appropriate group or analyst for resolution
Packing, unpack, assemble, disassemble, and physically transport computers, peripherals and network components from one location to another
Submit verbal and written reports on the status of technology services and any issues as needed
Ensure that safety guidelines are adhered to
Attend trainings as needed
Perform other duties as assigned